An MSP’s guide to building cybersecurity incident response plan

Last week, we spoke with industry experts about why every organization needs a solid cybersecurity incident response plan (CIRP). This week, we’re taking it a step further—breaking down the essential steps Managed Service Providers (MSPs) should follow to build a plan that not only responds to incidents but also helps prevent them from escalating in the first place.

… Brian Keeter, a McCrary senior fellow and senior director at APCO Worldwide, a global consultancy and business advisory firm, is on the leadership team for cybersecurity resiliency and offered his thoughts on actionable steps that MSPs can take and implement.

Keeter explains that when a cyber incident occurs, authentic, empathetic, and timely communication with stakeholders is essential to restoring trust and maintaining the organization’s reputation. “Many incident response plans comprehensively address restoring and securing network operations but devote little attention to engaging stakeholders, such as customers, industry partners, board members, investors, and employees,” he states. He also notes that trust and reputation erode rapidly in the absence of authentic, empathetic, and timely communication.

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