DOT launches department-wide modernization with Salesforce AI agents

The Department of Transportation (DOT) is launching a department-wide modernization initiative driven by Salesforce artificial intelligence (AI) agents that will automate operational tasks across the department’s components.  

Announced Thursday morning, Salesforce said that DOT will use its AI agent platform Agentforce – described by the company as a “digital workforce of autonomous, intelligent AI agents” – to improve the efficiency and responsiveness of its transportation system.  

Specifically, DOT will use Agentforce to automate manual, tactical, and operational tasks, which will offer customers around-the-clock support and help generate alerts with optimal mitigation strategies for traffic and infrastructure incidents.  

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