CBP ramps up surveillance tech without much-needed IT personnel, GAO says

Customs and Border Protection has increased deployments of surveillance technology along the northern border over the past five years despite sluggish hiring levels of IT personnel needed to monitor the tech, according to a report by the Government Accountability Office published Thursday. 

The staffing rate for information systems specialists has remained below target levels for half a decade but the gap has widened since 2023. CBP officials pointed to low pay, a lengthy background investigation process, a limited local applicant pool, high cost of living and minimal career advancement opportunities as drivers of attrition and the inability to fill open positions. 

GAO conducted the audit over a nearly two-year period, starting in April 2024 and concluding this month. In examining CBP’s northern border facilities, the watchdog found that CBP did not have a strategy to address the critical staffing gap. A senior Border Patrol official in charge of workforce planning said Border Patrol expects those in the information systems specialist role to “leave the agency and look for better career opportunities,” according to the report.

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