Kraken: We are being extorted by criminals

Videos circulating on dark web forums have pulled crypto exchange Kraken into an extortion attempt, but the exchange says no systems were compromised and client funds remain secure. The firm claims a criminal group is threatening to release internal footage to pressure the exchange into paying a ransom.

Kraken discovered that two incidents involving insider access to limited support data led to about 2,000 accounts being exposed, representing just 0.02% of its client base. Investigations revealed that both cases were tied to individuals within its support team, whose credentials were immediately revoked once the activity came to light.

The first incident dates back to February 2025, when a video showing internal systems appeared on a criminal forum. Kraken traced the clip to an insider, tightened access controls, and informed affected users. A similar event surfaced recently, prompting the same swift response from the company.

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