People struggle to get useful health advice from chatbots, study finds

With long waiting lists and rising costs in overburdened healthcare systems, many people are turning to AI-powered chatbots like ChatGPT for medical self-diagnosis. About one in six American adults already use chatbots for health advice at least monthly, according to one recent survey.

But placing too much trust in chatbots’ outputs can be risky, in part because people struggle to know what information to give chatbots for the best possible health recommendations, according to a recent Oxford-led study.

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